Case Study Preparing The Audit - 1186 Words

Preparing the Audit – Here, the auditor prepares a detailed audit plan, taking into consideration all relevant facts and records regarding the Company or ship, whichever the case may be. Ideally, the plan should incorporate the Company’s/Ship’s management, so as to enhance communication and mitigate discrepancy. To effectively use resources and available information, the plan should be produced fair flexibility to include: ï‚ § The language of the audit ï‚ § The place and date of audit ï‚ § Schedule of meetings to be held with Company/Ship management ï‚ § Identification of Organisations and Individuals holding ISM/SMS responsibilities. ï‚ § Identification of Auditor(s). Executing the Audit – Upon arrival at the Company’s premise or on board the vessel, the auditor must first request for an opening meeting with the management or the master and other designated personnel to discuss the audit process. Following a formal introduction of the Auditor(s) to the Company or ship management, the rationale and objectives of the audit must be declared. A summary of the methods to be employed, followed by the official communication line must be established and unanimously agreed upon. During the audit, objective evidences can be collected both by interviews with personnel and observations of activities/conditions. Corrective actions on Non-Conformities from previous audits must be verified with the element 9 and 12 of the ISM Code. Closing Meeting – Prior to completion of the audit, a closingShow MoreRelatedNorth Face Inc. Case Study Essay713 Words   |  3 PagesTiffany Hale AC503-02 Unit 2 Case Study North Face Inc. Case Study 1. Should auditors insist that their clients accept all proposed audit adjustments, even those that have an â€Å"immaterial† effect on the given set of financial statements? Defend your answer. 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That means shareholders, lenders and public participants in the activities decision making of the organization. ïÆ'Ëœ Board of directors exacts theRead MoreTHE NEED FOR AN INTERNAL AUDITOR REPORT TO EXTERNAL STAKEHOLDERS TO IMPROVE GOVERNANCE TRANSPARENCY956 Words   |  4 Pagesï » ¿ Quistions on Academic Research Case The need for an Internal Auditor Report to External Stakeholders to Improve Governance Transparency Naimah AlBaharnah Prof. Liotta, Joseph P AC629, Contemporary Issues In Auditing June 19, 2014 What is the issue being addressed in the paper? †¨ Sarbanes Oxley mandates requires all public companies to establish internal controls and procedures for financial reporting. In addition they must document, test and maintain those controls and procedures to ensureRead MoreMr. Friehling – a Future Auditing Case Study1206 Words   |  5 PagesDavid Friehling will quite possibly be a future case study in auditing textbooks and courses throughout the United States. 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William Shakespeare s The Glass Menagerie - 878 Words

In the past, I have seen two Shakespeare live performances so I decided I wanted to switch it up to another playwright. I chose Tennessee Williams, The Glass Menagerie. The performance was outstanding. During the previous Shakespeare performances I’ve seen, I slept through the play including intermission. Yet, during Williams, I was on the edge of my seat the whole time with 100% of my attention drawn straight to the performance. The setting of the play brought on an almost â€Å"at home† type of feel. Just looking at the stage made me feel like I was at my grandmother s house. The Glass Menagerie is about a small family in St. Louis. There’s a portrait of the deceased father/husband on the wall, who they often refer to throughout the play. The daughter, Laura Wingfield, has a limp and is also single compared to her mother, Amanda Wingfield who at that age has gentlemen callers lined up for her. The son, Tom Wingfield, works at a factory with the old high school athlete, Jim O’Connor. Amanda wants Laura to marry someone but Laura often refers to herself as cripple because of a small limp she has. Amanda then asks Tom to invite over one of his friends from work so he and Laura can get to know each other. Prior to the visit, Laura realizes that the man who is coming over for dinner was once her high school crush who gave her the nickname Blue Roses after misinterpreting the word Pleurosis. During the visit, Laura and Mr. O’Connor gets some alone time and eventually kiss, onlyShow MoreRelatedEssay Tennessee Williams Life and The Glass Menagerie1643 Words   |  7 Pages Tennessee Williamsamp;#8217; Life and The Glass Menagerie The Glass Menagerie first opened on March 31, 1945. It was the first big success of Tennessee Williamsamp;#8217; career. It is in many ways about the life of Tennessee Williams himself, as well as a play of fiction that he wrote. He says in the beginning, amp;#8220;I give you truth in the pleasant disguise of illusion; (1147). 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Dynamics Potential Higher Education Student â€Myassignmenthelp.Com

Question: Discuss About The Dynamics Potential Higher Education Student? Answer: Introducation People belonging to the Aboriginal groups in the remote areas of Canada have been getting involved and increasing their participation in the vocational training and education at increased rates with the advancement of technology and education in all spheres of the world. However, it has been observed that the learning ability or the retention power of the students belonging to the Aboriginal groups with disabilities basically is found to be belonging from the lower socio-economic backgrounds. These groups also happen to belong to the rural areas. I was able to observe that such students belonging to such backgrounds and groups were having diminished learning which denotes to the fact that these groups of students are slower in obtaining the leanings or lessons that are taught in the academics hours in the institution (Fabes, et al., 2013). The educational environment where I work deals with the providing educational programs for developing and enhancing dynamic and best-performing leadership for ensuring that the graduates receive and acquire skills that are tangible and can be put to implementation immediately (Gherasim, Butnaru Mairean, 2013). The educational institution to which I am currently associated with assist the students in understanding and using extensive researches in education and implementation of various applications to the practice problems in a wide variety of settings of education. Graduates are given platforms to be well prepared for applying the methods those data-driven, strategies for developing, evaluating, implementing and researching the programs associated with education. It was found that the students belonging to the lower socio-economic status had less than 50 percent chance of going to higher education than the students belonging to the higher socio-economic status. Around 25 percent of the students belonging Aboriginal groups residing in the rural areas of the country and having lower socio-economic status, were found to have diminished leanings in the leadership education. It was also found that the rates of participation of the students belonging to Aboriginal groups with lower socio-economic status from the rural background decreased from 15.1 percent to 14.6 percent from the years 2011 to 2006 (Hfner, Oberst Stock, 2014). It was also observed that the rate of retention of the students belonging to the rural areas and the Aboriginal groups had a decrease of around 7 percent to 10 percent low in comparison to the students belonging to the urban backgrounds. All of the decrease in the above rates incurred due to the diminishing learning and losing confidence in them regarding retaining the knowledge (Hyland, 2014). It was also found from the assessments of the teachers in the institute that from in the years between 2001 and 2005, evidence stated that there was the reduced difference in the retention rate among the students belonging to the Aboriginal group along with lower socio-economic groups. Only 30 percent of the students belonging to the Indigenous groups such as Aboriginal group attained higher secondary education. The Canadian students belonging to the Aboriginal group would only accounting for 1.2 percent who receive higher education from the entire population of 2.3 percent of the Indigenous population which is completely due to the diminishing learning of the Aboriginal students (Lau, et al., 2014). The educational institution where I happen to work has been integrating specialized seminars which are completely in the orientation of the of the establishment of the requirement of the specialized education programs and session imparted to the students belonging to the Aboriginal group, lower socio-economic background and rural background so as to make them comfortable in retaining the knowledge. The format of these special sessions or classes were to teach and impart the Aboriginal students the lessons regarding the leadership studies at a comparatively slow pace so that these students shall be able to obtain the knowledge presented to them (Madjar, Nave Hen, 2013). This seminar and sessions also have been helping the students in building a healthier and more amicable relationship with their faculties which is helping them to grasp the knowledge in a better way. The sessions also include seminars that re only meant for the teachers and professors which recommended the professionalism of the faculty body working for the enhanced learning of the students belonging to the Aboriginal groups through various kinds of conferences, professional associations, and professional journal. The program also included curriculum materials of leadership learning that was specially targeted for the better comprehension of the studies by the students belonging to the Aboriginal groups and diminishing learning (Patel, 2014). These seminars have also been correcting the attitudes of the teachers who are basically non-Aboriginals and their need to be aware culturally which is eventually posing an impact on the learning ability of the students belonging to the Aboriginal group and lower socio-economic background in the rural areas. The training sessions also highlighted the pro-diversity approach in providing training regarding leadership which could successfully bring out changes and improvement in the analysis of the discriminatory behaviors and attitudes among both the teachers and the students. The development of the education and training programs was considered as to be very much necessary for both enhancing the learning abilities of the students belonging to the Aboriginal groups along with the informing teachers regarding changes and modification in behavior of the faculties towards such students. The role of positional leadership came out to play during the management of the training and educational sessions and explaining the Aboriginal students regarding the need for attending such session for their development from an authority position (Putwain Daly, 2014). The role of informal educational leadership came into significance during the one on one explanation of the lessons to the students who wanted to understand the chapters personally and when the teachers and trainers wanted to build friendly relationships with the students. The key reasons for the success of the separate training and educational session are the special feelings that the students belonging to the Aboriginal community and lower socio-economic and rural background could feel which they were unable to experience during the general classes with the other students. However, it is very much required to be aware of the fact that these students should not be given treated so specially that they would cease to get trained and educated with the general students (Tondeur, et al., 2013). Through various researches, it has been found that the students belonging to the Aboriginal group, lower socio-economic background and basically belong to rural areas have the highest rate of dropouts in from their respective education institution. The most important factor that has been; leading the list of the causes that lead to such cases is the diminishing learning and the inability to understand and keep up with the pace of learning of et general students. The cost of diminishing learning for society as a whole and for the Aboriginal students is specific is huge. In the country like Canada, without proper leadership and communication skills, students and candidates, in general, are denied the opportunity to get recruited, promoted or trained in any work organization (van Dinther, et al., 2014). Moreover, it has also been found from extensive researches that the students from the Aboriginal groups along with the other general people are have been denied of getting access to a general structure of career and education. These aspects have been posing negative implications on the youth and their families. It is posing stress son the individuals along with their families, and students belonging to the Aboriginal grouse in general. The young people to the Aboriginal community are often acquiring the position of becoming the youth at higher risk along with experiencing other social issues such as suicide. As the rate of unemployment is already very high on reserves, the youth, moreover the Aboriginal youth with lower skills of leadership abilities are left with very limited options, other than becoming burdens to the society and communities. The percentage of students belonging to the Aboriginal communities who receive assistance from the society is approximately five times higher than the entire population of Canada (Wallace Newton, 2014). The cause for the failure of the education system to fulfill the requirements of so many students belonging to the Aboriginal background has its roots from the past experience of education of these Natives. The blame can be put partially on the colonialism, which is an attitude that has the claim for existing towards the natives of Canada at the present age. The role of the elders was very critical and was accountable for teaching lessons to their children and their children were always taught to be in the proximity of the adults and learn through various observations. This has affected the ability of the students belonging to the native community like Aboriginals regarding having fast theoretical learning. By determining the reasons for the students to have diminishing learning, potential initiatives can be identified and measures can be devised for preventing them from being in the pattern of diminishing learning. The factors that were associated with the diminishing learning of the students belonging to the Aboriginal community were majorly lower socio-economic status and rural background (Wilkins, Shams Huisman, 2013). The parents of these students also were observed to not have an adequate educational qualification which further added to the diminishing confidence among the students belonging to the Aboriginal natives. These students have been found to project poor results in their educational and leadership test. The students belonging to the native groups, especially Aboriginals have also been observed to have low performance in academics, retention in grades, absenteeism, issues in discipline and along with losing interest in developing leadership abilities and skills. Execution of various specialized training programs for the students belonging to the Aboriginal groups, having lower socio-economic status and belonging to the rural background would require seamless continuum of assistance and support in the form of services from the key stakeholders like the government and other agencies other than the teachers, special trainers, other authorities of the school, board of the schools, service organizations and agencies along with NGOs (Wallace Newton, 2014). The key stakeholder for the success of this process of intervention is the government of the country it can devise a proper and inclusive system of education which would take the accountability for all the students belonging to the Aboriginal groups, having a disability, belonging to the lower socio-economic status and rural background. The government would render its participation by getting aware of the facts at the ground level and can devise policies and structures which would focus on the strengths of these students and assist in optimizing the intervention process which would assist in their abilities instead of their limitations (Wilkins, Shams Huisman, 2013). The participation of the government would enhance the sharing of the commitment of the process of intervention-oriented towards the enhancement of learning of these students. The key stakeholders including the school authorize and the board of school has a major role to play as they would provide the equipment and make the necessary arrangements for the conduction of special sessions and training for the students belonging to the Aboriginal group, lower socio-economic status, rural background, disability and diminishing learning. The school authority would be assisting the conduction of such classes by providing the effective and enhanced tools and resources for the programs of study. The NGOs and other service organizations would assist in spreading awareness as well as suggesting refined strategies for the assessment of the growth and progress of the sessions and training program (Putwain Daly, 2014). The devising of the policies by the government at all the levels of state, local and province would help in the implementation of a potentially inclusive system of education that would instigate every individual to work and think differently. This can be achieved by the implementation of the policies devised by the government through the devising of a very strategic and collaborative model which will be based on collective accountability for the leadership success of each student having diminished learning (Madjar, Nave Hen, 2013). The government would be able to support the services for these students which are will be delivered collaboratively in the most natural and logical frameworks to encompass the student with diminished learning. The government, through its policies, can provide support and efforts that will be needed to expand the potential of the education system in order to integrate such special sessions and training programs about leadership skills that will act as a response to the requirements of all the students (Hfner, Oberst Stock, 2014). There are possibilities of these specialized programs to be confronted by challenges such as cultural differences and improper management. Many trainers and teachers providing these special classes may not be skilled and acquainted with the native language of the Aboriginals. The native students may not be receptive to the language and another language for communication completely. Moreover, the improper coordination between different departments, the board of the school, NGOs and government can hinder the conduction of such programs (Gherasim, Butnaru Mairean, 2013). These challenges can be eradicated by the teachers and trainers getting themselves properly trained in the native language of the Aboriginals and building amicable relationships and chemistry with the students which will help the students in feeling comfortable in learning the leadership skills. The management and the authority of the school need to be careful regarding proper coordination between various departments so that the training sessions and special classes can be conducted without any intervention (Hfner, Oberst Stock, 2014). The board and authority of the school also need to maintain consistent and coordinated relationships and communication with both the governmental and non-governmental organizations for extensive support and assistance. The data collection plan for the intervention of the special training session and programs for the students with diminished learning in leadership skills included interviews of the parents of the students along with the students, members of the native community including the Aboriginal groups, native students administrators and the assessments of the school teachers and the trainers. The interviewees were invited for responding beyond the queries and questions. Their responses were analyzed and transcribed for framing the themes. The data and conclusions were derived from the interviews and assessments. It was found that only 44 percent of the Aboriginal students completed the leadership courses. The strategy undertaken to assess the effectiveness was by regular tests and analysis of the feedback from the trainers and the trainers have proven to be very effective (Madjar, Nave Hen, 2013). The Aboriginal students were found to undertake the leadership skills training due to industrial needs. Around 78. 4 percent were found to be underperforming and having diminished learning. After the inclusion of the intervention programming for enhancing the learning of the Aboriginal students, it was found that the learning of these students increased by 75 percent. Leadership for the concept of social justice incorporates the facilitation of the moral amalgamation of high achievement in academics and affirming relationships with the Aboriginal students from socio-economic background and levels of abilities along with keeping the epistemological awareness, practice and value orientation towards social justice. It is also been characterized by the alerting and fighting of the institutionalized discrimination, inequalities and in injustices that take the advantage of the few students and pose damage to much more. These theories of leadership for social justice facilitate the underlying beliefs and purposes in the principal leadership of the trainers learning (Hfner, Oberst Stock, 2014). However, this concept has not emphasized on the principal leadership on the professional development of the teachers and the trainers or surprisingly on the learning of the Aboriginal students for social justice. Ensuring the facilitation of the social justice in the institutions providing training regarding leadership skills is observed to be closely associated with the leadership behaviors of the administrators of the schools. The schools comprise of different teachers, trainers and students in terms of various factors as gender, ethnicity, and gender. Fostering and ensuring social justice in the social environment of these kinds is very crucial for the trainers and the teachers for having an understanding of the social justice concept and demonstrates suitable behaviors (Wilkins, Shams Huisman, 2013). Strengths in the proposed intervention can be reflected in the way trainers and the teachers build amicable and friendly relationships with the students belonging to the Aboriginal community, lower socio-economic status, students with disability and belonging to the rural backgrounds. The strength of the proposed intervention could also be observed from the increase in the confidence level of the students along with an increased sense of leadership which they can be able to practice during their industrial services (Wallace Newton, 2014). The potential pitfalls in the proposed intervention can be the disproportionate ratio of the number of teachers and trainers to the number of students in the institution providing training of leadership skills. If the number of trainers and teachers available to take these special training sessions for the Aboriginal and disabled students, then the provision of training will not be effective and the conduction of the special classes cannot be fruitful. In order to have effective and equal imparting of the training, it is very much necessary that the ratio of teacher or trainer to the students in one session is less. The collection of data through the research study used a mixed design of method that included series qualitative interviews that were conducted with the help of the stakeholders. The data collection helped in devising ways regarding enhancing the learning of the Aboriginal students belong to the lower socio-economic status and rural backgrounds, even of the students who happened to have certain kind of disabilities (Madjar, Nave Hen, 2013). The data collection assisted in getting an overall idea regarding the completion of the leadership course and training that will be helpful to the students in during their industrial recruitment. The indicators of success could also be recognized due to the collection of data as the figures and other data that assisted in the provision of the enhanced training in the institution. The special training sessions and classes were guided in the knowledge of the stakeholders with the representatives from every department (Putwain Daly, 2014). These enhanced training sessions would help the students belonging to the Aboriginal communities, students from lower socio-economic status and rural background in having high chances of getting recruited in various organizations such as government and private departments. They would also gain the idea regarding how to provide services, such as being training provider, service provider, etc. the function of the special classes and training session would also guide various aspects of the research that would include the involvement of the educators and other stakeholders, along with other students which would assist in the overall growth of the students and other students also. The role of leading for social justice in the planned intervention stems back into the roots of improvement of the quality of education and life among the students and people belonging to the Aboriginal community, from rural and lower socio-economic backgrounds. The role of leadership is very significant in the provision of social justice in the planned intervention as devising and conducting programs for the enhancement and development of the people who belong to the backward and underdeveloped community is a major change (Tondeur, et al., 2013). In order to have effective leadership implications on the intervention, several references has to be taken to achieve success in bringing social and educational equalities. Instructional leadership is much oriented in the intense involvement of the authorities and other individuals in the instructional and curricular issues which would directly affect the achievement of the students. The instructional leadership in this case would include the prioritizations the individuals, authorities and government in regards to conducting and implementing the special session for the Aboriginal students. Moreover, the instructional leadership would also encompass the researches regarding the Aboriginal students in a scientific approach. Effective instruction and information reading in a scientific way would assist in the better selection and implementation of the special session and classes. Through the implementation of the transformational leadership approach, changes in the Aboriginal students attitudes and behavior along with their learning abilities can be brought in a positive way. This would happen with the enhancement of motivation, perfromance and morale of the Aboriginal students through a wide variety of techniques. To bring changes in the society in the orientation of providing development needs a lot of leadership abilities. Through such changes in the society at large, students, as well as people, can obtain various perspectives of opportunities for growth in their life as a whole. It would enhance the confidence and available opportunities for the people belonging to the backward and underdeveloped sections of the society as being a leader would instill leadership abilities in other individuals to a great extent. References Fabes, R. A., Pahlke, E., Martin, C. L., Hanish, L. D. (2013).Gender-segregated schooling and gender stereotyping.Educational Studies,39(3), 315-319. Gherasim, L. R., Butnaru, S., Mairean, C. (2013). Classroom environment, achievement goals and maths perfromance: gender differences.Educational Studies,39(1), 1-12. Hfner, A., Oberst, V., Stock, A. (2014).Avoiding procrastination through time management: An experimental intervention study.Educational Studies,40(3), 352-360. Hyland, T. (2014).Mindfulness-based interventions and the affective domain of education.Educational Studies,40(3), 277-291. Lau, H. H., Hsu, H. Y., Acosta, S., Hsu, T. L. (2014). Impact of participation in extra-curricular activities during college on graduate employability: an empirical study of graduates of Taiwanese business schools.Educational Studies,40(1), 26-47. Madjar, N., Nave, A., Hen, S. (2013). Are teachers psychology control, autonomy support and autonomy suppression associated with students goals.Educational Studies,39(1), 43-55. Patel, L. (2014). Countering coloniality in educational research: From ownership to answerability.Educational Studies,50(4), 357-377. Putwain, D., Daly, A. L. (2014). Test anxiety prevalence and gender differences in a sample of English secondary school students.Educational Studies,40(5), 554-570. Tondeur, J., Roblin, N. P., van Braak, J., Fisser, P., Voogt, J. (2013). Technological pedagogical content knowledge in teacher education: In search of a new curriculum.Educational Studies,39(2), 239-243. vanDinther, M., Dochy, F., Segers, M., Braeken, J. (2014). Student perceptions of assessment and student self-efficacy in competence-based education.Educational Studies,40(3), 330-351. Wallace, M. J., Newton, P. M. (2014).Turnaround time and marketing capacity in contract cheating.Educational Studies,40(2), 233-236. Wilkins, S., Shams, F., Huisman, J. (2013). The decision-making and changing behavioural dynamics of potential higher education students: the impacts of increasing tuition fees in England.Educational Studies,39(2), 125-141.

Ups Management Styles Essay Example Essay Example

Ups Management Styles Essay Example Paper Ups Management Styles Essay Introduction United Parcel Service â€Å"We run the tightest ship in the shipping business† Laura Andonov Mission Statement â€Å"To guide the company’s efforts to provide responsible, =://essaysafe.com/essay-what-are-advantages-and-disadvantages-of-ethical-behavior-in-business/ class=ilgen data-wpel-link=external rel=nofollow>ethical business behavior and manage business conduct to achieve and maintain compliance with all applicable regulations and policies for all aspects of UPS business worldwide, including all wholly owned subsidiaries. † UPS is a global package delivery business that specializes in not only managing the movement of goods, but the information and funds that moves with those goods in more than 200 countries and territories worldwide. UPS’s target market is primarily U. S. companies that ship business to business via ground delivery and whose delivery time is not urgent. Major customers are manufacturers that ship directly to retailers and online bus inesses that ship goods to private households. UPS is a large C corporation, a legal business entity that is separate from its owners and managers. It’s unbounded in terms of shareholders and dividend income is taxed at corporate and personal shareholder levels. The benefit of UPS taking on this form of organization is that the company has limited liability, transferable ownership, will have continuous existence, and has easier access to resources. The disadvantage to this type of organization is that it is expensive to set up, they are usually closely regulated, and taxation is doubled therefore extensive record keeping is essential. In 1907, Jim E. Casey borrowed $100 from a friend and started this Seattle based private messenger and delivery services company. Ups Management Styles Essay Body Paragraphs From there his motivation and innovation turned into one of the largest package delivery companies in the world that delivers more than 15. 1 million packages daily to 7. 9 million customers in more than 200 countries and territories all over the globe. UPS has had 103 years to perfect their business plan. There are numerous strategies and values that have pulled UPS through the years and allowed the company to maintain that competitive edge. UPS is a household name and oftentimes a business’s primary choice in delivery needs due to its extensive U. S. and European ground network operations which makes it easy for their delivery trucks to access every address in the U. S. and Europe from one of hundreds strategically positioned hub locations. The hub design and locations were the end result of a known issue of not having the proper coverage to efficiently reach businesses and households in remote locations in a timely manner. UPS has a definite stability strategy that aims to continue doing what they have been doing, but to continue to expand its number of markets in new developing markets. American businesses are importing more goods due to the lower cost to obtain the finished product/materials and UPS has applied one of their strategies from not only going global, but recently focusing on penetrating Latin America. Latin America’s market volume expanded by 50% early this year and a major problem for them was that their market was growing so rapidly that their delivery companies could no longer keep up with their booming business. Look who jumped in to save the day, why UPS! Not only does UPS have to continually expand, but they also have to be updated with what their competitors are doing. The transportation industry is highly competitive and UPS’s three top competitors are Deutsche Post AG (DHL), United States Postal Service (USPS), and FedEx. All three companies offer similar, if not the exact same services, but pricing and availabilit y depend on regions. I believe the competitive advantage UPS has over these three companies is that they listen to what their customers want and then they deliver exactly that. The initial competitive advantage that credited UPS’s early and continual success is that they always focus on courtesy to their customers, maintain low rates, and their round the clock service. UPS has probably at one point or perhaps frequently performed determined the five competitive forces that establish the industry attractiveness and profitability. The threat of new entrants is very unlikely for UPS. This would be an intimidating market to attempt to infiltrate with UPS and its trailing competitors. Whereas the lack of new entrants is a key advantage, the threat of substitutes in place of other industries products is very high. As mentioned before, UPS has three major competitors that offer similar products at a similar price. This is an area that management has to constantly evaluate. UPS evalu ates what they have to offer the customer verses their other delivery needs counterparts and the customers have a no bargaining power whatsoever. If the customer is unhappy with the service or the pricing, UPS acknowledges that DHL and the FedEx will be waiting with open arms to assist them and attempt to win their loyalty. The bargaining power of the suppliers is also very low due to cut throat competition. If low prices are what the customer wants and they can easily take their business elsewhere, UPS must try to maintain reasonable fees to keep the customers happy as well as be profitable. With examining four out of five forces, we can assume that the rivalry among current industry competitors is intense and management must be aware of what each competitor has up its sleeve at any given time. UPS has successfully managed to defray a lot of their costs by having such a successful website. Customers can do a number of things on the website from their home without having to call and physically come into one of their stores or hub locations and tie up their agents at the counter. One unique thing that you can do on UPS’s website is that you can enter in the senders address, your address, the weight of the item, how fast the package needs to get its destination, and you can print a shipping label from home. The free tracking feature UPS provides has also been a successful product of the website with over 18. 5 million hits daily! The website also allows an anonymous forum for customer suggestions and complaints, thus allowing the company to see what areas they need to make improvements on. By offering this type of open forum it demonstrates that management operates with an omnipotent view. By asking for, listening to, and acting upon customer feedback, managers can anticipate change, develop opportunities, correct poor performance, and continue to lead their organizations. UPS offers incentives for managers to keep up the good work by offering bonuses and stock options when profits are up. In the event if profits are down, someone is pinpointed and held responsible for the loss and is required to do something to correct it. UPS has a strong organizational culture embedded into its daily operations. Employees that work with the public all wear uniforms and ask any one of the 400,000 employees world-wide and each one of them will be able to tell you who the founder was and the early history of the company. At meetings, they still use the same policy manual that they have been using for 90 years. They all know how to treat their customers, their fellow employees, drivers know how to carry their keys, and move away from left-hand turns. It’s the same in China as it is in Turkey. Managers spread the culture around at each location more than any other company out there. Managers at UPS have also managed to attract and retain employees better than any other company as well as integrate a high level of ethics into their operations wh ich is seen as a competitive advantage by its customers. This is achieved by having each employee review the code-of-ethics manual through annual workshops and daily communications, which is updated regularly and provides examples of detailed situations and ethical responses that employees may face. They make it known that there is a hotline to discuss anonymously about ethical issues, which then will be investigated and will be mentioned at the next managers meeting, so they can come up with a way to avoid any further issues of that type. In the 70’s and 80’s UPS was doing so well that they could have stayed domestic and would have still been successful, but founder Jim Casey was in Germany and witnessed how poorly the national post office operated and decided to act upon this incredible opportunity. Casey sent over four of his best executives to access the situation, to see if they did, in fact, need a more efficient delivery service and how they should respond. Case y and his executives did not consider the cultural differences and had an ethnocentric attitude about expanding in the Germany market. They decided to replicate everything from the trucks down to the uniforms and hoped that everything would work out. It did not. First cultural mistake was that in 1976 the unemployment rate in Germany was 3%, so nobody really needed jobs and another cultural difference that they were unaware of is that a truck driver in considered one of the least desirable jobs in Germany, so it was extremely difficult to even get applicants. They sent over American managers and implemented the same brown American uniforms and that was a disaster as well. The American managers weren’t adapting well with the German’s customary operations and the employees and customers were getting upset at the brown uniforms and trucks saying that they reminded them of the brown Nazi uniforms. Casey recognized early on in the game that they took a huge risk and that if they were going to make operations in Germany work they needed to step back and reevaluate everything before proceeding further. From that point on UPS in Germany was build from the ground up by acquiring a small group of driving companies and their already present employees. Another example of cultural differences occurred with employees in Singapore were not compliant when it came to wearing uniforms due to the hot, humid weather and their work ethic is quite different from ours. We will write a custom essay sample on Ups Management Styles Essay Example specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Ups Management Styles Essay Example specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Ups Management Styles Essay Example specifically for you FOR ONLY $16.38 $13.9/page Hire Writer